Customer:
A Fortune 50 financial institution

Business Impact Areas:
Lending operations, Customer care

Solution Sets:
Loan portfolio and lifecycle management, Customer relationship management

Business Opportunity:
The client required the overhaul and redesign of a legacy system that had evolved in a mainframe infrastructure and culture. With significant increases in loan volume and accompanying decreases in customer satisfaction, they required an application that allowed more efficient and flexible servicing of consumer loans. Our team was challenged with replicating functionality that had accumulated over more than 20 years and deploying a solution that possessed a robust graphical user interface backed by a modern, distributed object-oriented architecture.

Results:
ALTERthought worked with the customer to implement key subsystems that aided in realizing our joint goals. Along the way, our personnel provided mentoring and process improvement guidelines across all phases of the engagement. The company's new loan product management system now allows greater flexibility, accuracy, and timeliness of loan servicing resulting in measurable financial and customer service benefits. The system architecture allows the company to adapt more readily to the changing business landscape.

Services:
Architecture, full-lifecycle software engineering, process improvement

Sample Technologies and Approaches:

• Rational Unified Process
• Java^®
• Unix
• Corba
• Code quality control
• Methodology re-engineering
• Mentoring