Customer:
A regional general contractor
Business Impact Areas:
Executive Team, Sales organization, Estimation organization, Finance and Accounting
Solution Sets:
Sales Force Management, Customer Relationship Management, Document Management, and Enterprise Portal
Business Opportunity:
Our client, a rapidly growing general contractor, possessed a double-edged opportunity: exponential revenue growth and a quickly expanding customer base of premier Fortune 500 clients. However, margins were shrinking, business intelligence used for decision-making was ad-hoc, and customer service was beginning to suffer. With a projected doubling of potential revenues year-over-year and the complexity of managing the business portfolio increasing, the client's Executive Team decided they needed a partner with an orientation for innovative technology and business solutions; they contacted ALTERthought.
Results:
ALTERthought's senior strategists worked with the Executive Team to perform root cause analysis of the challenge. ALTERthought collaborated with the executives to develop the driving mission of the engagement. From there, senior strategists rapidly developed and executed a comprehensive roadmap for strategic change - from detailed quantitative analysis to cultural alignment.
Using components of its EvolutionSM approach, ALTERthought led the executives, operational leaders, sales professionals, and supporting staff through interactive value chain mapping sessions. From these sessions, ALTERthought developed a comprehensive top-to-bottom view of the greater than 250 customer-facing and operational business processes performed by the client. Subsequently, the strategy team executed an activities based costing analysis to quantify the current challenge.
From there, ALTERthought re-engineered the value-chain to reduce the number of business processes by 60% and associated operational costs by 40%, mapped and conceived the software solutions required to streamline remaining front and back office operations and developed the high-level transformation plan for implementing the initiatives. Within 2 months, ALTERthought's strategic team had worked closely with the client to define, quantify, and re-engineer major portions of the business while partnering to plan for the necessary software solutions and the necessary cultural alignment. The client's is now equipped to effectively execute its growth strategy while maintaining superior customer service.
Services:
Business strategy, process engineering, estimation & budgeting, project management
Sample Technologies and Approaches:
- Mission statement development
- Joint envisioning sessions
- Process mapping
- User Interface prototyping
- Process engineering
- Activities-based costing
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